Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Urbanese platform and services. By accessing or using the Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information to provide a secure and efficient ecosystem for our users. Depending on your role (Customer, Vendor, or Rider), the data we collect may include:
1.1 Personal Information
Customers:
•Full name
•Phone number
•Email address
•Delivery addresses
•Payment details (processed via secure third-party gateways)
•Order history
Vendors (Seller Central):
•Business name
•Owner details
•Contact information
•CNIC/Business registration documents (if required)
•Bank account or payout details
•Product and service listings
Riders:
•Full name
•Phone number
•National ID (CNIC)
•Driving license
•Vehicle registration details
•Bank account details
•Live location data during active deliveries
2. Location Data
Urbanese collects real-time location data for the following purposes:
•To match customers with nearby vendors
•To assign orders to riders
•To enable live order tracking
•To calculate distance-based pricing
Location tracking is active only when the app is in use, particularly for riders during active deliveries.
3. Device & Technical Information
We may automatically collect the following device and technical information:
•Device type and model
•Operating system
•IP address
•App version
•Usage activity within the app
4. Payment Information
Payments are processed securely through third-party payment providers. Urbanese does not store full card details. We may store transaction references for financial and record-keeping purposes.
5. How We Use Your Information
We use the collected data for the following purposes:
•To create and manage user accounts
•To process and fulfill orders
•To enable vendor and rider operations
•To provide customer support
•To improve platform functionality
•To prevent fraud and unauthorized activity
•To send order updates and important notifications
•To comply with legal and regulatory obligations
6. Information Sharing
Urbanese does not sell personal data. We may share your information only as necessary in the following cases:
•Within the Ecosystem:
oCustomer delivery details are shared with vendors and assigned riders
oVendor business details are visible to customers
•With Service Providers:
oPayment processors
oCloud hosting providers
oSMS/email notification services
•Legal Compliance:
oIf required by law, court order, or government authority
7. Data Security
We implement industry-standard security measures, including:
•Encrypted data transmission (SSL)
•Secure cloud infrastructure
•Role-based access controls
•OTP verification for deliveries
•Regular system monitoring
While we take strong precautions, no system can guarantee absolute security.
8. Data Retention
We retain your personal data:
•As long as your account remains active
•As required for tax and financial compliance
•To resolve disputes and prevent fraud
Users may request account deletion, subject to legal retention requirements.
9. User Rights
You may have the following rights regarding your personal data:
•To access your personal data
•To correct inaccurate information
•To request deletion of your data
•To withdraw consent where applicable
Requests can be submitted through the contact details below.
10. Children’s Privacy
Urbanese is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
11. Third-Party Links & Services
The app may contain links to third-party services. Urbanese is not responsible for the privacy practices of third-party websites and services. Users should review third-party privacy policies separately.
12. Changes to This Policy
Urbanese reserves the right to update this Privacy Policy from time to time. Updates will be posted within the app and on the website with a revised “Last Updated” date. You are encouraged to review this policy periodically for any
changes.
