Shipment Policy
At Urbanese, we are committed to providing efficient and reliable delivery services across our platform. This Shipment Policy outlines the terms and conditions related to shipments, including shipping methods, delivery times, and
responsibilities of customers, vendors, and riders.
1. Shipping Methods
Urbanese offers a variety of shipping options depending on the type of product or service and the delivery location. Shipping may include standard, expedited, or same-day delivery, depending on the customer’s preference, vendor
availability, and the area of service.
•Same-Day Delivery: Available for select products and services within certain areas. This option is offered based on the timing of the order and local availability. we deliver Immediately.
2. Shipping Charges
Shipping charges are calculated based on the delivery method, distance, weight, and volume of the order. The charges will be presented to the customer at the time of checkout before the final purchase is made.
•Free Shipping: Urbanese may offer free shipping promotions or discounts based on specific terms, such as order minimums, vendor offerings, or special events.
3. Delivery Timeframes
Delivery timeframes depend on several factors, including the shipping method selected, product availability, the delivery address, and any unforeseen delays. Urbanese provides estimated delivery times at the time of order placement.
However, the actual delivery may vary, and customers will be notified if there are any significant delays.
•Estimated Delivery Time: The delivery time will be shown at the time of checkout. For most orders, this will be an estimate and may be subject to change.
•Delays: In rare circumstances, delivery may be delayed due to factors such as weather, traffic, vendor issues, or unforeseen circumstances. Customers will be notified of any delays.
4. Shipment Tracking
Urbanese provides shipment tracking for all deliveries. Customers can track their orders in real-time via the Urbanese Customer App. Tracking updates will be provided by Urbanese and the delivery partner, allowing customers to
monitor the status of their shipments from dispatch to final delivery.
•Real-Time Tracking: Available for customers through the app or website.
•Status Notifications: Customers will receive notifications about their order’s status, including dispatch confirmation, out-for-delivery alerts, and successful delivery confirmation.
5. Vendor Responsibilities
Vendors (using Urbanese Seller Central – Vendor App) are responsible for preparing and packaging orders for shipment in a timely manner. Vendors must ensure that the products are packed securely to prevent damage during transit.
•Order Fulfillment: Vendors are expected to process orders promptly, including picking, packing, and preparing for dispatch. Orders should be handed over to Urbanese riders or logistics partners as per the agreed delivery
schedule.
•Availability and Stock: Vendors should maintain accurate stock levels to prevent delays or cancellations due to out-of-stock products.
6. Rider Responsibilities
Riders using the Urbanese Rider App are responsible for picking up and delivering orders efficiently and securely. Riders should ensure the following:
•Safe and Timely Delivery: Riders must ensure that all shipments are delivered in the specified timeframe, handling the goods with care to avoid any damage during transport.
•Address Verification: Riders must confirm that the customer’s address is accurate and complete. If an address is incorrect or incomplete, the rider should contact the customer or Urbanese support to resolve the issue before
proceeding with the delivery.
7. Shipment Issues
If there are any issues related to shipments, including missing, damaged, or delayed items, the following steps should be taken:
•Missing or Damaged Shipments: If the product is missing or damaged upon delivery, the customer must notify Urbanese customer support within 48 hours of receiving the order. A claim will be processed, and a refund or
replacement will be considered based on the issue.
•Incorrect Shipments: If the wrong item is delivered, customers should contact Urbanese support immediately to arrange for a return and refund, or replacement, depending on the nature of the order.
8. Return and Exchange for Shipments
For any items shipped through the Urbanese platform, the following applies:
•Return Process: If you wish to return an item, you must contact Urbanese support within the return window. Return shipping costs may be covered by Urbanese if the return is due to an error or fault on our part (e.g., incorrect
or damaged items).
•Exchanges: If the item is eligible for an exchange (e.g., size, product defect), the exchange process will be initiated through Urbanese support.
9. International Shipping
Urbanese primarily focuses on domestic shipments within Karachi and surrounding areas. However, international shipping may be available in the future, and terms and conditions will be updated accordingly.
10. Force Majeure
Urbanese will not be liable for any delays, damages, or non-performance of shipping obligations resulting from causes beyond our control, including but not limited to natural disasters, acts of government, terrorism, or technical
failures.
11. Changes to This Policy
Urbanese reserves the right to update or modify this Shipment Policy at any time. The updated policy will be posted on the platform with a revised "Last Updated" date. Continued use of the platform following the posting of the
updated policy will constitute acceptance of the changes.
